Last Updated: 15 June 2026
At Kanikaar Fashion, we value our customers and aim to resolve queries, complaints, and grievances in a fair and timely manner.
This Contact & Grievance Redressal Policy explains how customers can contact us and how complaints are handled.
1. Customer Support Contact
For order-related queries, shipping issues, returns, exchanges, refunds, product information, or general support, customers may contact us at:
Business Name: Kanikaar Fashion
Customer Support Email: care@kanikaarfashion.com
Phone / WhatsApp: 9876543211
Registered Address: Gaur Siddhartham, Gaur City, Ghaziabad, Uttar Pradesh — 110001
2. Support Timelines
We aim to respond to customer queries within a reasonable time.
General response time:
Within 48 hours
Response times may vary during weekends, public holidays, sale periods, high order volume, or technical issues.
3. Grievance Officer Details
For unresolved complaints or formal grievances, customers may contact our grievance officer:
Grievance Officer: Mr. Vishal
Email: vishal@karnikarfashion.com
Phone: 9876543211
Address: Gaur Siddhartham, Gaur City, Ghaziabad, Uttar Pradesh — 110001
Response Time: Within 48 hours
The Consumer Protection (E-Commerce) Rules, 2020 are listed by India’s Department of Consumer Affairs as part of the consumer protection framework for e-commerce entities, including consumer-facing disclosure and grievance-related practices.
4. What Details To Provide
To help us resolve your complaint quickly, please provide:
- Full name
- Order ID
- Registered phone number
- Email address used for order
- Product name
- Clear explanation of the issue
- Photos or videos, where applicable
- Preferred resolution
For damaged, defective, or wrong product claims, clear photos and an unboxing video may be required.
5. Types Of Queries We Handle
Customers may contact us for:
- Order confirmation
- Payment issue
- Shipping update
- Delivery delay
- Return request
- Exchange request
- Refund status
- Damaged product
- Wrong product received
- Size-related query
- Product care query
- Website or checkout issue
- Complaint escalation
6. Complaint Review Process
Once a complaint is received, we may follow these steps:
- Register the complaint internally
- Verify order details
- Review customer-provided information
- Request additional photos/videos if required
- Coordinate with courier or payment partner, if needed
- Provide a resolution as per applicable policy
- Close the complaint after resolution
7. Resolution Timeline
We aim to respond within 48 hours.
Some cases may take longer due to:
- Courier investigation
- Payment gateway confirmation
- Quality check
- Return shipment delay
- Bank processing time
- Missing information from customer
We will make reasonable efforts to resolve complaints as soon as possible.
8. Escalation
If you are not satisfied with the initial support response, you may escalate the matter to the grievance officer at:
Please mention “Grievance Escalation” in the subject line and include your order ID.
9. Customer Conduct
We request customers to communicate respectfully with our support team.
Kanikaar Fashion reserves the right to limit support or take suitable action in cases of abusive language, threats, harassment, fraudulent claims, misuse of policies, or repeated false complaints.
10. External Consumer Support
Customers also have the right to approach appropriate consumer authorities as per applicable law.
The Department of Consumer Affairs states that the National Consumer Helpline allows consumers across India to register grievances through toll-free number 1915.